Lash Retention 101 Online

The A - Z of mastering all aspects of lash retention.

Ready to Make the Most of Your Downtime & Master the A - Z of Lash Retention?

If you're tired of losing clients because no matter what you try you just can't seem to figure out how to crack the lash retention puzzle, then this course is for you.


Hi, I'm Joy Crossingham!

My lash career began back in 2008 as a solo mobile stylist driving all over the city of Brisbane charging $50 for full sets and $35 for refills.

Thankfully, it didn't take me long to realise my worth and to charge accordingly for my ability which allowed me to attract the right clients that would enable me to grow my business.

Over the years I've won numerous awards for my work, my Academy was crowned the 2019 ABIA "Educator of the Year" and my little lash business has been officially recognised as one of the Top 100 Fastest Growing Companies in all of Australia, to name just a few achievements.

That being said, my greatest satisfaction comes from helping others reach their full potential and I'm proud to say that LashJoy Academy has helped create more award winning stylists than any other academy in Australia.

This course has been 8+ months in the making and was created to help Lash Stylists of all experience levels better understand the A - Z of lash retention, which from my experience ultimately leads to better client retention.

Ready to Master the Art of Lash Retention?

Course Overview

This course has been created to help Lash Stylists of all experience levels get a solid understanding of all the factors that play a role in lash retention.

No more jumping on Facebook forums asking strangers you've never met questions like...

"Help! All my clients lashes fell out and I don't know why?"

Or, "What's the best adhesive?"

Or, "Why are all my clients lashes falling off on one side only?"

You get the idea.

After completing this course, you will know if a client's retention issue has been caused by you, by them, your products or something else.

What You'll Learn

By the completion of this course, you'll have a solid understanding of all of the factors that can affect your clients lash retention. Most importantly, you'll know how to troubleshoot when things go wrong to identify the true cause of your clients lash retention disaster so you can prevent it from happening again.

Course Introduction

  • Welcome message from Joy
  • Seeking correct information
  • What is lash retention?
  • Course overview

Module 1 - Client Preparation

  • Why preparation is key
  • Why do clients need to clean their lashes?
  • Will any cleanser do?
  • Free lash cleanser samples
  • Educating new clients before they arrive

Module 2 - Stylist Preparation

  • Arriving with clean lashes + more lashing time
  • How to prepare lashes using tape

Module 3 - Products

  • Understanding the importance of adhesive
  • How adhesive actually works
  • How professionals choose adhesive
  • Mixing adhesive: shaking vs vortex
  • How much adhesive to use for classic & volume application
  • When you need to break the rules
  • How to store your adhesive
  • Adhesive stock control
  • Lash retention disaster stories (and how to avoid them!)

Module 4 - Stylist Technique

  • Application speed - getting to the lash quicker
  • How fast setting is your adhesive?
  • The importance of having your eyesight tested regularly
  • Eyelash extension attachment techniques
  • Outdated application techniques to avoid
  • Knowing when to refresh your adhesive during an appointment
  • Tips for efficient refills to improve retention

Module 5 - Other Factors

  • How your clients hormones can affect lash retention
  • How season changes affect lash retention
  • How surgery can affect your clients lash retention

Module 6 - Troubleshooting Scenarios

  • Scenario 1 - What causes lashes to "flick off"?
  • Scenario 2 - What can cause your adhesive to thicken prematurely?
  • Scenario 3 - What can cause poor retention on one eye only?
  • Scenario 4 - What can cause a rapid loss of extensions?
  • Scenario 5 - Tips for persuading clients to clean their lashes
  • Scenario 6 - What can cause gaps in the lash line?
  • How to troubleshoot with clients

Module 7 - The Client Series

A series of tutorials designed to be shared with clients to assist with education.

  • Why you need to cleanse your lashes regularly
  • How to cleanse your lashes
  • How to prepare for your lash appointment
  • 5 simple aftercare tips to improve retention
  • 5 mistakes lash wearers make that can cause poor retention
  • Why you need lash refills
  • Makeup removers compatible with eyelash extensions

What You'll Receive

Exclusive Pricing On BookJoy Scheduling

The world's most joyful online scheduling system created specifically for the lash & beauty industry. Launching in 2020.

of Completion

Upon meeting the course requirements you will be issued with a “Certificate of Completion” by Joy Crossingham of LashJoy Academy.

Lifetime 20% Discount at LashJoy Store

You'll receive a Lifetime 20% Discount off your supplies purchased at LashJoy. This benefit alone could save you thousands on your lash supplies each year. 

Study Now & Pay Later with Afterpay!


50% Complete

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